Tickets for the 9/11 Memorial and Museum, which you can find in the section dedicated to museum tickets in New York, give you access to a pre-booked date and time at the National September 11 Memorial & Museum, the 9/11 Museum, located at the exact site where the Twin Towers once stood. Prices start from $38 per person, with skip-the-line access at the ticket office and, in some options, an Italian audio guide and priority entry.
Tickets for the 9/11 Memorial and Museum (9/11) at a glance
- Price: adults from $38 (approximately €33); seniors 65+ from $32 (approximately €28); children 7–12 from $25 (approximately €22); under 7 free; options with audio guide or tours up to approximately $53.
- What it includes: entry to the underground museum and the outdoor Memorial Plaza, with skip-the-line access at the ticket counter.
- What is not included: food and drinks.
- Audio guide: in Italian, with priority entry, in some options.
- Duration of the visit: 2–3 hours between the museum and the Memorial Plaza.
- Hours: museum open Wednesday to Monday and on some Tuesdays, 9:00 AM–7:00 PM (last entry about 90 minutes before closing); outdoor memorial free every day, 8:00 AM–8:00 PM.
- Free admission: on Mondays (Free Admission Monday, limited tickets available online from 7:00 AM) and on the first Sunday of the month from 4:00 PM–7:00 PM, only for residents of the New York area.
- Location: 180 Greenwich Street, Lower Manhattan, New York, NY 10007.
- How to get there: subway Fulton Street (A, C, J, Z, 2, 3, 4, 5), Cortlandt Street (1), or World Trade Center (E); PATH trains to the Oculus.
- Accessibility: the museum is fully wheelchair accessible, with elevators to all levels.
- Pass: included in The New York Pass, Go City, and among the options in New York CityPASS and C3.
- Cancellation: free up to 24 hours before the selected date, via email.
Below you will find everything you need before booking: how much tickets cost, how to enter for free, what the admission includes, what to see, and what to know before your visit.
How Much Tickets Cost and How to Enter for Free at the 9/11 Museum
Adults start at $38 (about €33), seniors over 65 at $32, children aged 7 to 12 at $25, and children under 7 enter free; options with an Italian audio guide or guided tour go up to about $53. There are two ways to enter the museum for free: Free Admission Monday, with a limited number of free tickets released online on Mondays from 7:00 AM (New York time) until sold out, and the first Sunday of the month from 4:00 PM to 7:00 PM, but only for those who live, work, or study in the New York area.
Book Smartly
Booking online in advance guarantees access on your preferred date and time, skipping the ticket office line. With Il Mio Viaggio a New York, you receive Italian-language assistance before and after purchase, a physical office in Times Square at 324 W 47th St, and your voucher within 24 hours, valid as a digital or printed ticket.
If you prefer an all-inclusive option, the museum is also included in New York tourist passes, from The New York Pass to Go City, as well as in New York CityPASS and C3 options. This ticket, however, is a single-entry ticket for a specific date and time, ideal if you only want to visit the museum.
What the Ticket Includes
- Entry to the 9/11 Museum and the outdoor Memorial Plaza.
- Skip-the-line access at the ticket counter, with entry at your reserved time slot.
- Free cancellation up to 24 hours before the selected date.
- Italian audio guide and priority entry in the options that include them.
Food and drinks are not included. If you want to include the visit in a broader itinerary around Wall Street and Lower Manhattan, take a look at New York tours in Italian with guides who speak your language.
What to See with Tickets for the 9/11 Museum
The visit begins at the Memorial Plaza, the outdoor space at Ground Zero, with the two large reflecting pools set within the footprints of the Twin Towers, bordered in bronze with the names of the nearly three thousand victims. From here, you go down into the underground galleries to the level of the original World Trade Center foundations, where the raw slurry wall, the last steel column, and the Foundation Hall tell the story of that day better than any caption.
To plan your visit room by room, with opening hours, tips on how to enter for free, and videos filmed on site, read our guide to the 9/11 Memorial and Museum. Once you have chosen your date and time, book your tickets to secure your preferred time slot.
What to Know Before Booking
- Hours: the museum is open Wednesday to Monday and on some Tuesdays, from 9:00 AM to 7:00 PM, with last entry about 90 minutes before closing; the outdoor memorial is free every day from 8:00 AM to 8:00 PM.
- Timed ticket: if your selected time is not available, we will assign the closest available time slot; if the date is fully booked, we will contact you to agree on another date.
- When to go: for a quieter atmosphere, choose the early morning hours on a weekday; weekends and summer are the busiest times.
- Accessibility: the museum is fully wheelchair accessible, with elevators to all levels.
- How to get there: subway Fulton Street (A, C, J, Z, 2, 3, 4, 5), Cortlandt Street (1), or World Trade Center (E); PATH trains to the Oculus.
- September 11: the memorial closes to the public during the ceremony reserved for families and reopens in the evening.
Important
The temporary exhibitions and museum displays change throughout the year, and opening hours and access may vary on public holidays. After purchase, make sure you receive your ticket by email within 24 hours, also checking your spam folder. Always check the official website for the most up-to-date information before your visit.
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